Privacy Policy

Privacy Policy

Effective Date: June 23, 2026

At Encore Promotional Products ("Encore," "we," "our," or "us"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and business operations.

Information We Collect

We may collect personal information that you voluntarily provide when you:

* Request a quote
* Submit a contact form
* Place an order
* Subscribe to communications
* Contact us by phone, email, or through our website

This information may include:

* Name
* Company or organization name
* Email address
* Phone number
* Mailing or shipping address
* Order details and artwork files
* Any other information you choose to provide

We may also collect non-personal information such as browser type, device information, IP address, and website usage data to improve our website and services.

How We Use Your Information

We use the information we collect to:

* Respond to inquiries and quote requests
* Process and fulfill orders
* Provide customer support
* Communicate regarding products, services, and projects
* Improve our website and customer experience
* Maintain business records and comply with legal obligations

Information Sharing

Encore Promotional Products does not sell, rent, or trade personal information to third parties.

We may share information with trusted service providers who assist us with business operations, including shipping providers, payment processors, website hosting providers, and production partners when necessary to fulfill your order.

Information may also be disclosed when required by law or to protect our legal rights.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, disclosure, or loss. While we strive to protect your information, no method of transmission or storage can be guaranteed to be completely secure.

Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality, understand visitor behavior, and enhance the user experience.

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites and encourage users to review their privacy policies.

Retention of Information

We retain personal information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and maintain business records.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, or deletion of your data, subject to applicable laws.

To make a privacy-related request, please contact us using the information below.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Encore Promotional Products
116A Newbold Court London, Ontario N6E 1Z7
519-685-1233

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be posted on this page with a revised effective date.